Privacy Policy

Last updated: January 14, 2026

1) What we collect

• Phone number (for MPESA payments and account lookup).
• Network identifiers such as device MAC address and IP address (to provide access control).
• Session details such as connection time and data usage (for service delivery and troubleshooting).
• Payment references (MPESA transaction IDs) for verification and support.

2) What we do NOT collect

• We do not intentionally collect passwords for your personal accounts.
• We do not sell your personal information.

3) How we use information

• To activate internet access after payment.
• To enforce plan rules (time/data limits, speed policies).
• To detect abuse and protect the network.
• To provide customer support and resolve payment or access issues.

4) Sharing

We may share limited information with service providers strictly for operation (e.g., payment processing). We may also disclose information if required by law.

5) Retention

We retain records only as long as necessary for billing, support, security, and legal compliance.

6) Your choices

• You may request assistance to update your account information.
• You may contact support for privacy-related questions.

7) Contact

For privacy inquiries, contact: +254 729 975 475 or WhatsApp Support.